The main goal of Genericameds.com is to satisfy all our customer’s requirements. Hence we provide 100% satisfaction assurance to all clients who are utilized our services. Suppose if you are not satisfied with our products quality, then you can inform our customer support team within 40 days from the date of product delivered to your address. By doing so, you will get reshipment at free of cost or we will refund the amount for the product that you have received from us. But any queries that we receive after 40 days from the time delivery will not be accepted.
Following information are endorsed with our Refund policy
- Full refund or product replacement – In case of your product order is defective during transit or not dispatched to your shipping address
- Release the payment only for the acquired items – Suppose if you get an unfinished order
- Contact us Directly – In case of your order has not been reached to your place within 30days of your order placement, or the package was held up with somewhere or returned back to the sender
For your kind information: Let drop the mail to us in case any further details about the transaction.
Genericameds.com would follow the refund in the following strategies.
- In case of credit card payment, we will let off the refund amount through credit card. Such refund process will be taken at least 10 business days.
- Suppose if you have done E-check payment, then we will send back your E-check in case of not deposited. We will send it to your billing address. This type of refund process takes more than 10 business days.
For your kind information: We are not liable for any delay in crediting the amount to your credit card account number.
All of our customers are processed quickly and deliver it in a fast manner. But sometimes we do not accept your order and thereby we cancel it. The reasons are the unavailability of stocks, low quantity of item or issues found by our fraud prevention and control department.
We work around the clock so you can get the help from our customer support team as they will always be ready to assist you. Our representative will let you know in case of your order cancellation. Suppose if you paid the amount for your package and order has been cancelled, in that cases, we will refund that cash on your card account.
Suppose if you desire to cancel your order, you must inform our customer care team and also have to send the cancellation notice mail to our email address. In case if your order has not been processed, then we will remove your order placement from our database and refund the full amount to you. We cannot able to cancel your order in case of your package dispatched from our place.